Uber offers providers and patients a new app and new Uber Health transport dashboard

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Uber is taking a deeper look at the transit industry, announcing a new app and text messaging service on Thursday to bring patients to and from doctor and hospital appointments.

A dashboard app allows healthcare professionals to order trips for patients getting to the care they need, according to Chris Weber, chief executive of Uber Health.

An Uber Health API allows integration into existing healthcare products, so transportation is scheduled for follow-up appointments while still in the healthcare facility. Multiple trips can be scheduled and managed at the same time from a single dashboard, Weber said.

Patients without a smartphone can still use Uber Health via text messaging, or choose to receive a call with trip details on their cell phone or landline, he said.

Over 100 healthcare organizations in the United States, including hospitals, clinics, rehabilitation centers, senior care facilities, home care centers, and physiotherapy centers, have started using Uber Health in a beta test of the new system.

Patients and providers can plan a trip within hours or up to 30 days in advance.

“For many, their very first Uber ride will be through Uber Health, so we’re committed to providing the education tools necessary to ensure that every patient feels comfortable and at ease during their trip,” said Weber.

The ad didn’t provide detailed billing information, but organizations can easily track what they spend on errands and view monthly billing statements, as well as appointments and scheduling.

To meet HIPAA standards, Uber has worked hard to implement numerous safeguards. He works with Clearwater Compliance, a leading HIPAA compliance company, to perform comprehensive risk and compliance assessments.

Suppliers sign business partnership agreements with Uber.

Providers participating in the beta program include Adams Clinical, Blood Centers of the Pacific, Georgetown Home Care, LifeBridge Health, MedStar Health, Manhattan Women’s Health, NYU Perlmutter Cancer Center, Pro Staff Physical Therapy, ProActive Work Health Services, Project Open Hand, Renown Health, Thundermist Health Center, and Yale New Haven Health.

Health tech companies like Bracket Global and Collective Health are also exploring ways to work with Uber Health, Weber said.

Uber’s competitor, Lyft, has also partnered with healthcare facilities to transport patients.

Each year, 3.6 million Americans miss their doctor’s appointments due to a lack of reliable transportation and no-show rates can reach 30% nationwide, according to Uber. Barriers to transportation are greatest for vulnerable populations, including patients most affected by chronic disease, according to Weber.

But a recent study published in February by researchers at Penn Medicine and published in JAMA Internal Medicine found that offering a free ride from Lyft to Medicaid patients for an upcoming medical appointment did not reduce the appointment rate. you missed.

The study included nearly 800 West Philadelphians who were Medicaid patients in one of Penn Medicine’s two primary care practices. He found that the rate of missed appointments for those who offered a free ride with Lyft and those who didn’t was virtually the same: 36.5% and 36.7%, respectively.

Twitter: @SusanJMorse
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